Returns & Exchanges

For Dubai & Sharjah orders, refunds can be done at our New Balance concessions inside Debenhams in Mall of the Emirates or Mirdiff City Centre.

For all other Emirates, refunds can be processed by contacting our customer service on live chat between 9AM & 6PM (GMT +3) .

Exchanges can be processed by contacting our customer service on live chat between 9AM & 6PM (GMT +3) .

If you have any queries, you can visit our website & chat with customer service representative

Click this link to chat with us now.